Frequently Asked Questions

Everything you need to know about your new favorite essentials.

What materials are Stripe & Stare products made from?

Our collection is crafted from TENCEL™ Modal, a sustainably sourced fiber from beechwood trees. It is carbon-neutral, breathable, and twice as soft as cotton.

How should I care for my items to ensure they last?

To maintain the softness and shape of your garments, we recommend a cool machine wash at 30°C. For best results, air dry and avoid using a tumble dryer.

What is your shipping policy?

We offer standard and express shipping worldwide. Orders are typically processed within 24 hours, and you will receive a tracking number via email once your package has shipped.

What is your return and exchange policy?

We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that for hygiene reasons, knickers can only be returned if the hygiene seal remains intact.

How do I know which size to choose?

Our items generally run true to size. You can find a detailed size guide on each product page to help you find the perfect fit between sizes XS and XL.

Are your products eco-friendly?

Yes, sustainability is at our core. Our TENCEL™ Modal is biodegradable and compostable, and we use recyclable packaging for all our shipments.